Shop Policies
Payment Due
You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date too!
No show = No cookies
Your cookies are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 3 days prior to your pickup time.
Refunds
We can offer a full refund up to 14 days before your event, past 14 days? No problem! We'll happily refund you minus the expenses incurred to our bakery for your custom order. For presale orders you can receive a refund up to and including the date the presale closes. Customer satisfaction is our goal if you are unhappy with your order reach out to our bakers and we'll do what we can to make it right!
Delivery Clause
Local delivery is available for a fee of $25.00
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Ship Shape!
We are pleased to offer shipping within Canada for a flat rate.
Pick-up Dates and Times
Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pick-up dates to accommodate most schedules – so put that cookie pick-up in your calendar!
Change Cutoff
Decisions are tough! But we’re here to help. Order changes can be made until 2 weeks before your event. After that, all change requests will be under consideration and a small fee will apply.
Inspiration
Thanks tons for bringing those inspo pictures! They are just that – inspiring. But your cookies may not be perfect replicas – we’ll try to keep it close.
Covid Care
We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you can stay home and rest.
In a hurry?
While I can’t accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 14 days will require a rush fee of $50.
Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients. This also means that I can’t honor old pricing (because the grocery store won’t honor their old flour prices – darn it).
Product Photography
Say Cheese!! We create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
Copycats
Copyright images (think Star Wars and Peppa Pig) are protected and I won’t be able to replicate those baked goods (who wants a cookie controversy, right?). We can make a similar color palette though so let’s talk!
Pictures are worth a thousand words
But they are not always accurate. Colours and lighting in photos may be slightly different than what you may end up with. Also, cookies in photos may not be true to size! (which is a bummer, I’d frankly love to eat an 8.5x11 inch cookie!!)
Eenie Meenie Order Minimums
(that didn’t rhyme – I’m a baker not a poet). I require a minimum of 2 dozen for custom orders! Need fewer? Stay tuned for a popup shop announcement on my Facebook & Instagram pages!
It’s All Yours Now
Once you pick-up your order (thanks again for your support, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep ‘em safe,
No Ghosts
(I’m easily spooked). To get your order juuust right, I’ll need you to reply to my messages within 4 hours – otherwise, I may just have to wing it (I’m good at wingin’ it – just ask my eyeliner). Questions for me? Please give me about 8 hours to reply – I’m usually covered in dough!
Achoo! Allergies?
Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for ya!
Cottage Food Laws
This order has been made in a home kitchen not inspected by our local health authority. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – always take care when serving food to others or eating it yourself.
Weather Clause
If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately,
no refunds can be offered due to weather (darn snow), but we will make sure your order is kept as fresh as possible!
Bulk Order?
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Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget
Pay means Yay!
Once you’ve submitted payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Yay for Awesome!